Shipping

Please review our shipping policy and contact info@zayasheart.com with any questions.

All orders are prepared and shipped within 3 - 7 business days. Once your order is shipped, an email notification with tracking information will be sent to you.

Shipping charges for your order will be calculated and displayed at checkout. Shipments to P.O. Boxes will only be done if orders are shipped through USPS.

Standard shipping time is based on location. We can only support one shipping address per order. You may receive multiple packages for items placed within one order.

Returns Policy

We have a 7-day return policy, which means you have 7days after receiving your item to request a return on all full-priced items. No returns or exchanges on sale items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zayasheart.com. Return shipping will be at your own cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zayasheart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, certain types of items cannot be returned, like sale items, gift cards, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is received we will organize the exchange with you, including any partial refunds or extra costs. All exchange shipping will be at your own cost. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.